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Privacy Policy

Effective Date: March 3, 2026

Autumn Creek Inn ("Autumn Creek Inn," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a reservation, stay with us, contact us, or choose to receive text messages from us.

1. Information We Collect

We may collect the following information:

Name
Email address
Phone number
Mailing or billing address
Reservation details, including stay dates and room preferences
Payment information needed to process reservations
Information you provide when you contact us by phone, email, web form, or text message
Website usage information such as IP address, browser type, device information, and pages visited

2. How We Use Your Information

We may use your information to:

Process reservations and payments
Communicate with you about your booking or stay
Provide guest service and respond to questions
Send arrival information, room information, and stay-related updates
Improve our website and guest experience
Maintain our business records and comply with legal obligations

3. SMS Text Messaging

If you provide your mobile number and opt in to receive text messages from Autumn Creek Inn, we may send you stay-related SMS messages such as:

Arrival instructions
Room number
Door code
Answers to questions related to your stay
Guest support messages

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

We use SMS only for conversational, stay-related communication and guest support. We do not use SMS for unsolicited marketing messages.

No mobile opt-in data or text messaging consent will be shared with third parties or affiliates for their marketing or promotional purposes.

4. How We Share Information

We do not sell your personal information.

We may share your information only as needed with service providers that help us operate our business, such as reservation, payment, website, or communication providers. These providers may use information only to perform services for us and not for their own marketing purposes.

We may also disclose information if required by law or if necessary to protect our rights, guests, staff, or property.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve site functionality, understand website traffic, and improve user experience. You can control cookies through your browser settings.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep personal information only as long as reasonably necessary for business, reservation, legal, accounting, or operational purposes.

8. Your Choices

You may contact us to:

Update or correct your information
Ask questions about how we use your information
Request that we stop sending non-essential communications

For SMS messages, you may opt out at any time by replying STOP. For help, reply HELP or contact us using the information below.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.